Our Customer Charter

What We
Offer

Our mortgage broking team provide suitable mortgage and protection advice for you and your family. Our aim is to deliver independent mortgage advice that is totally in tune with your requirements, by recommending the best possible product and mortgage rate for your circumstances.

Exceptional Customer Service

Our Lonsdale mortgage brokers look after your best financial interests and treat you fairly by always applying our core principles of integrity, reliability, and value. Our ability to work in close collaboration and provide exceptional customer service has resulted in us developing long standing relationships with many of our customers.

Independent
Mortgage Advice

Lonsdale Mortgages is part of Lonsdale Services Limited which is an independently owned private business. We believe that professional mortgage advice can save you time and money and we offer advice to first time buyers, buy to let investors, home movers or anyone remortgaging.

Integrated Financial & Mortgage Advice

Our Lonsdale Mortgages brokers work closely with our independent financial advisers in St Albans, Ware, Harpenden, Stafford, Barnet, Wimbledon, Ringwood, Chippenham and Leeds/Bradford. Our mortgage brokers offer mortgage and protection advice, and our financial advisers complement this by offering independent financial advice.

Helping
Vulnerable Customers

In 2021 Lonsdale Services won the Best Adviser firm for vulnerable client care at the National Professional Adviser Awards. Lonsdale Mortgages always provide appropriate mortgage advice for anyone living in vulnerable circumstances, and our mortgage brokers explain how mortgages work to inexperienced first time buyers.

Lonsdale
Services Awards

In 2022 and 2023 Lonsdale Services was voted in the FT Adviser Top 100. In 2018 Lonsdale Services won the Retirement Planner (RPA) Award for Best Individual Pension Advice firm in the South-East and Anglia and were highly commended in the Estate Planner Adviser category. In 2017 we won the RPA Outstanding Customer Care award.

“I have 100% faith in Amy Kadir. She has been most helpful, precise, punctual, responsive and very positive & friendly throughout the process of securing a competitive mortgage from start to finish, removing the pain from the process entirely. She was recommended to me to begin with and she will be recommended by me over and over again...Thank you!”

Mr H, First Time Buyer Mortgage, London