Lonsdale Mortgage Brokers – Corporate Social Responsibility
As an independent mortgage broker Lonsdale Mortgages has a responsibility to provide the most appropriate mortgage advice to our customers. Lonsdale Mortgage brokers offer you a high quality professional independent mortgage broking service. Lonsdale Mortgages do not charge a fee for their services, we receive commission from the provider except in instances where we organise additional borrowing for a client with their existing lender, as some providers do not offer commission.
Lonsdale Mortgages is part of Lonsdale Services Limited. Our mortgage broking team work at our St Albans office, alongside the team of independent financial advisers at Lonsdale Services.
Employer
Lonsdale Services operates a team based culture. We are an equal opportunities employer. Over 50% of our Lonsdale Services colleagues are female. Amy Kadir, mortgage broker in St Albans manages Lonsdale Mortgages and works alongside Sue Sykes. All our mortgage advisers have qualified with the Certificate in Mortgage Advice and Practice.
Our Customer Charter
By working closely with our customers to provide a personalised mortgage solution and offering exceptional client service Lonsdale Mortgages has built long-term relationships with many of our customers.
We apply our core principles of integrity, reliability and value whenever we work with our mortgage clients. We also aim to identify and assist clients and prospective clients who may be considered as being vulnerable by virtue of their age, disability or other circumstances.
On our website in the 'Our Customers' area we publish client testimonials.
Employer
At Lonsdale Services we offer free financial planning seminars on pension planning and estate planning in several locations. These free seminars are open to everyone and advertised locally.
Simon Armstrong one of our St Albans independent financial advisers who works in our St Albans financial planning team currently gives up a day a month to provide pro bono (no charge) generic financial advice to clients referred by the Citizens Advice Bureau in Luton.
Lonsdale Services support the local community. In 2017 Sue Sykes, Lonsdale Mortgages administrator competed in a local triathlon raising £1,000 for the British Heart Foundation. The BHF is the Lonsdale Mortgages 2017 charity of choice.
Corporate social responsibility is an important part of the Lonsdale Services culture. We are committed to offering our clients the best possible independent financial and mortgage advice. We always look after our client’s best financial interests and treat our clients fairly. How we interact and treat our employees, clients and the local community is important to us.”
Simon Hawker, Managing Director of Lonsdale Services
