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Mortgage advice with the personal touch
Lonsdale Mortgage brokers offer customers quality independent mortgage advice.
Extremely clear and efficient advice and support. Nothing was too much trouble.”
Mr M, St Albans, Hertfordshire
Which mortgage suits you?
Save time and call our Lonsdale mortgage adviser on 01727 845500 for a no obligation mortgage review.
Stuart has been excellent in following up the issues with my re-mortgage and has taken responsibility for requests I would not have expected.”
Mr C, Harpenden, Hertfordshire
According to the Financial Lives Survey issued by the Financial Conduct Authority (FCA) in July 2019, almost 50% of adults display one or more characteristics of being potentially vulnerable. These include:
At Lonsdale Mortgages we aim to identify and assist clients and prospective clients who may be considered vulnerable by virtue of their age, disability or other circumstances. For example, some first-time buyers could be classed as vulnerable if they are not financially literate.
Although vulnerability can come in many forms, it is important that we deal with all clients’ appropriately, fairly and consistently. We have a Lonsdale Services Vulnerable Client Policy that Lonsdale Mortgages follow. Our Lonsdale Mortgages Client Charter also recognises vulnerability.
Our Lonsdale Mortgages team is committed to making sure that we treat any vulnerable client as an individual. We will do this by being:
We provide training to all our colleagues to identify the key indicators of vulnerability and offer appropriate support and solutions for individual client cases.
Amy Kadir, mortgage broker in St Albans is a member of our Lonsdale Services Vulnerable Client group. This group is represented by colleagues working in different Lonsdale Services offices who meet regularly to provide guidance to our independent financial advisers and Lonsdale Mortgage brokers on new regulations to ensure we always put our clients’ interests first.
Lonsdale Services shows a commitment to understanding vulnerable clients by being a member of SOLLA – Society of Later Life Advisers. Allan Ross our independent financial adviser in Ware is SOLLA accredited. SOLLA helps people and their families in finding trusted accredited financial advisers who understand financial needs in later life.
Lonsdale Services was the first financial adviser in Hertfordshire to become a corporate partner of the Alzheimer’s Society. At Lonsdale Services we have two Dementia Champions who have trained other colleagues to become Dementia Friends.
Lonsdale colleagues has also raised over £5,000 for the Alzheimer’s Society in several organised fundraising activities.
As part of our commitment to helping clients we launched a ten-point plan to support clients living with dementia.
As a mortgage is secured against your home or property, it could be repossessed if you do not keep up the mortgage repayments.
Lonsdale Mortgages is a trading name of Lonsdale Services Limited which is authorised and regulated by the Financial Conduct Authority. FCA Financial services register number: 225488.
The Financial Conduct Authority does not regulate commercial buy-to-let mortgages.
The guidance and/or advice contained in this website is subject to the UK regulatory regime and is therefore restricted to consumers based in the UK.
Registered in England: 04573693. Registered Office: 3 Curo Park, Frogmore, St Albans, Hertfordshire, AL2 2DD.
© Lonsdale Services Limited 2021. All rights reserved.